Frequently Asked Questions

Everything you need to know about our sustainable fragrances and beauty collections.

Are your fragrances vegan and cruelty-free?

Yes, all Floral Street products are 100% vegan and PETA-certified cruelty-free. We never test on animals or use animal-derived ingredients.

What makes your packaging sustainable?

Our fragrance boxes are made from compostable pulp and are 100% recyclable. We are committed to reducing plastic waste and use sustainably sourced materials for all our shipping containers.

How long will my order take to arrive?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your scent sooner.

Can I return a fragrance if I don't like the scent?

We offer a 30-day return policy for unopened items. We recommend purchasing our Discovery Set first to explore our scents before committing to a full-sized bottle.

Do you ship internationally?

Currently, we ship to the UK, USA, and select European countries. Please check our shipping page for a full list of available destinations and rates.

How can I track my order?

Once your order has dispatched, you will receive an email with a tracking link to follow your parcel's journey to your door.